United States Embassy Ottawa, Canada
Notice Regarding Social Security Services
September 29, 2017
The Social Security Administration (SSA) has consolidated its overseas operations and will no longer be offering social security assistance through the United States Embassy or Consulates in Canada. Effective October 1, 2017, individuals residing in Canada who require social security services or have questions about SSA benefits must contact their nearest SSA field office in the United States.
Please be advised that as of October 1, the United States Embassy and Consulates across Canada can no longer accept telephone calls, emails, or walk-in consultations regarding Social Security issues.
For questions regarding your application or your benefits, residents in Canada can find their designated field office on the SSA website: https://www.ssa.gov/foreign/canada.htm. SSA may require you to appear in person to submit your SSA application.
For general information on SSA services for people living outside the United States, please visit https://www.ssa.gov/foreign/.
If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.
For further information for American citizens in Canada:
- See the Department of State travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Canada Country Specific Information.
- Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
- The U.S. Embassy in Ottawa is located at 490 Sussex Drive, Ottawa, Ontario, K1N 1G8, and is open from 8:00 a.m. to 12:00 p.m. Eastern Time on Monday, Tuesday, Thursday and Friday. You can reach us at 1-613-688-5335 during business hours. If you are a U.S. citizen in need of urgent assistance outside of business hours, the emergency after-hours number for the U.S. Embassy is 1-613-238-5335.
- Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).