Message to U.S. Citizens: Improvements to Safety and Security Information – January 3, 2018

United States Embassy Ottawa, Canada

Message to U.S. Citizens:  Improvements to Safety and Security Information

January 3, 2018

On Wednesday, January 10, 2018, the Department of State will make changes to our safety and security information to make it easier to find, understand, and use.

Travel Advisories will replace Travel Warnings and Travel Alerts.  Every country will have a Travel Advisory, which will provide one of four standard levels of advice.  The Travel Advisory will give an explanation for the level and include clear actions U.S. citizens should take.

Alerts will replace Security Messages and Emergency Messages.  Alerts follow an easy-to-understand format with clear actions U.S. citizens should take.

U.S. citizens who have signed up to receive updates via the Smart Traveler Enrollment Program (STEP.state.gov) will automatically receive the Canada Travel Advisory and Alerts via email in the weeks following the January 10 launch.  They will continue to receive other messages as usual, including announcements related to voting, town halls, and administrative issues.

For more information about improvements to our safety and security information and to sign-up to receive a notification on launch date, visit http://travel.state.gov/travelsafely.

For further information about security in Canada:

  • See the Department of State travel website for the Worldwide Caution, Travel Advisories, and Canada Country Specific Information.
  • Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
  • The U.S. Embassy in Ottawa is located at 490 Sussex Drive, Ottawa, Ontario, K1N 1G8, and is open from 8:00 a.m. to 12:00 p.m. Eastern Time on Monday, Tuesday, Thursday and Friday. You can reach us at 1-613-688-5335 during business hours.  If you are a U.S. citizen in need of urgent assistance outside of business hours, the emergency after-hours number for the U.S. Embassy is 1-613-238-5335.
  • Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).