Message to U.S. Citizens in Canada: COVID-19 Update, Answers for U.S. Citizens in Canada (April 8, 2020)

Message to U.S. Citizens in Canada: COVID-19 Update, Answers for U.S. Citizens in Canada

April 8, 2020

Location: Canada

Event: COVID-19 Update, Answers for U.S. Citizens in Canada


  • Q: My family has vacation plans in Canada over the upcoming holiday weekend. Will we be able to enter Canada for our vacation?
    • A: No, vacation travel to Canada from the United States is not considered “essential travel.”  Visit the Government of Canada’s COVID-19 webpage on travel restrictions and exemptions for the most up-to-date information. Travel to Canada for tourism purposes is not allowed under current regulations.
  • Q: I booked a flight from Canada to the United States. I know that the COVID-19 pandemic is complicating travel. Where can I get the best information about the status of my flight?
    • A: Please contact your airline directly for the latest information on the status of your flight. Information can change quickly, and your airline is the best source for the latest information.
  • Q: I am a U.S. citizen and I would like information about how to receive Coronavirus Economic Impact payments from the U.S. government. Can the Embassy or Consulates General help me?
    • A: The Embassy and Consulates General are not involved in the processing of Coronavirus Economic Impact payments. For full information about this program, please visit the IRS Coronavirus Tax Relief website.
  • Q: I have documents that I need notarized. Can I schedule a notarial appointment at the Embassy or closest U.S. Consulate?
    • A: In response to the global pandemic COVID-19, and in line with the Canadian government’s call to increase physical distancing, the U.S. Embassy and Consulates in Canada have suspended routine American Citizen Services, including passport renewals and notary services. For notarial services, we encourage you to use alternative options, including utilizing a remote notarial service provider. Many states have authorized notaries in their state to perform remote notary services in light of the COVID-19 pandemic. We will resume routine American Citizen Services as soon as possible, but are unable to provide a specific date at this time.
  • Q: I applied for a passport or Consular Report of Birth Abroad (CRBA) a few weeks ago. Will I be receiving it soon?
    • A: The U.S. Department of State has significantly limited passport operations. If you previously applied for a passport or citizenship service, you should expect significant delays receiving your passport or your citizenship documents. Please contact the Embassy or nearest Consulate for more information about the status of your submitted passport or CRBA application.

Actions to Take:

Keep STEP Enrollment Active

  • Encourage U.S. citizen friends and family to enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) so the U.S. Embassy and Consulates can contact them with updated information. If you plan to remain in Canada beyond your previously planned travel dates, remember to modify your STEP profile in order to continue to receive information and emergency alerts.

Monitor the following U.S. Government websites

Monitor the following Canadian Government websites

Monitor the following additional suggested websites 

  • Airlines, buses, trains, cruise lines, or travel operators regarding any updated information about your travel plans and/or restrictions.

Follow us on 

For Assistance: The U.S. Embassy and Consulates General are continually monitoring the current situation in Canada and continue to provide emergency services to U.S. citizens.  

U.S. Embassy Ottawa
490 Sussex Drive
Ottawa,  Ontario, K1N 1G8
Telephone: +1 (613) 688-5335
Emergency After-Hours Telephone: +1 (613) 238-5335
Fax: +1 (613) 688-3082


U.S. Consulate General Montreal
1134, Rue Ste-Catherine West
Montreal, QC H3B 1H4
Telephone: +1 (514) 398-9695
Emergency After-Hours Telephone: +1 (416) 645-9124
Fax: +1 (514) 398-9748

U.S. Consulate General Toronto
360 University Ave
Toronto, Ontario M5G 1S4
Telephone: +1 (416) 595-1700
Emergency After-Hours Telephone: +1 (416) 595-6506
Fax: +1 (416) 595-5466

U.S. Consulate General Vancouver
1075 West Pender Street
Vancouver, British Columbia
V6E 2M6
Telephone: +1 (604) 685-4311
Emergency After-Hours Telephone: +1 (604) 685-4311
Fax: +1 (604) 685-7175

U.S. Consulate General Halifax
Purdy’s Wharf Tower II
1969 Upper Water Street, Suite 904
Halifax, Nova Scotia B3J 3R7
Telephone: +1 (902) 429-2480
Emergency After-Hours Telephone: +1 (902) 429-2480, Press 1
Fax: +1 (902) 423-6861

U.S. Consulate General Quebec
2, rue de la Terrasse Dufferin
(Vieux Quebec, behind Chateau Frontenac)
Quebec, Quebec G1R 4T9
Telephone: +1 (418) 692-2095
Emergency After-Hours Telephone: +1 (418) 692-2096
Fax: +1 (418) 692-4640

U.S. Consulate General Calgary
615 Macleod Trail S.E.,
10th Floor
Calgary, Alberta, T2G 4T8
Telephone: +1 (403) 266-8962
Fax: +1 (403) 264-6630