Message to U.S. Citizens in Canada: COVID-19 Consular Operations Update (April 27, 2020)

Message to U.S. Citizens in Canada: COVID-19 Consular Operations Update

April 27, 2020

Location: Canada

Event: COVID-19 Consular Operations Update


The United States and Canada announced on April 20 a 30-day extension of restrictions on non-essential travel across our shared border. The border remains open for essential travel, which includes U.S. citizens returning home to the United States.


The U.S. Embassy and Consulates General in Canada remain open on a limited basis for emergency U.S. citizen services, including emergency passports. Please email the U.S. Embassy or your nearest Consulate General to request an emergency service appointment. We are not currently providing routine U.S. citizen services, such as consular reports of birth abroad, or notarial services.


We are not providing routine immigrant and nonimmigrant visa services. We will resume routine visa services as soon as possible, but we are unable to provide a specific date. The MRV fee for nonimmigrant visa services is valid and may be used for a visa application in the country where it was purchased within one year of the date of payment. We are currently able to process only an extremely limited number of visa applications, primarily for individuals directly supporting the COVID-19 response, such as medical professionals, scientists, or other emergency personnel.

Further information about requesting an emergency nonimmigrant visa appointment is available at . If you have an urgent matter and need to travel as an immigrant immediately, please contact us at

We regret any inconvenience caused by our suspension of routine consular services and we appreciate your support for our efforts to prevent the further spread of COVID-19 in Canada.

Actions to Take:

Keep STEP Enrollment Active

  • Encourage U.S. citizen friends and family to enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) so the U.S. Embassy and Consulates can contact them with updated information. If you plan to remain in Canada beyond your previously planned travel dates, remember to modify your STEP profile in order to continue to receive information and emergency alerts.

Monitor the following U.S. Government websites

Monitor the following Canadian Government websites

Monitor the following additional suggested websites 

  • Airlines, buses, trains, cruise lines, or travel operators regarding any updated information about your travel plans and/or restrictions.

Follow us on 

For Assistance: The U.S. Embassy and Consulates General are continually monitoring the current situation in Canada and continue to provide emergency services to U.S. citizens.  

U.S. Embassy Ottawa
490 Sussex Drive
Ottawa,  Ontario, K1N 1G8
Telephone: +1 (613) 688-5335
Emergency After-Hours Telephone: +1 (613) 238-5335
Fax: +1 (613) 688-3082


U.S. Consulate General Montreal
1134, Rue Ste-Catherine West
Montreal, QC H3B 1H4
Telephone: +1 (514) 398-9695
Emergency After-Hours Telephone: +1 (416) 645-9124
Fax: +1 (514) 398-9748

U.S. Consulate General Toronto
360 University Ave
Toronto, Ontario M5G 1S4
Telephone: +1 (416) 595-1700
Emergency After-Hours Telephone: +1 (416) 595-6506
Fax: +1 (416) 595-5466

U.S. Consulate General Vancouver
1075 West Pender Street
Vancouver, British Columbia
V6E 2M6
Telephone: +1 (604) 685-4311
Emergency After-Hours Telephone: +1 (604) 685-4311
Fax: +1 (604) 685-7175

U.S. Consulate General Halifax
Purdy’s Wharf Tower II
1969 Upper Water Street, Suite 904
Halifax, Nova Scotia B3J 3R7
Telephone: +1 (902) 429-2480
Emergency After-Hours Telephone: +1 (902) 429-2480, Press 1
Fax: +1 (902) 423-6861

U.S. Consulate General Quebec
2, rue de la Terrasse Dufferin
(Vieux Quebec, behind Chateau Frontenac)
Quebec, Quebec G1R 4T9
Telephone: +1 (418) 692-2095
Emergency After-Hours Telephone: +1 (418) 692-2096
Fax: +1 (418) 692-4640

U.S. Consulate General Calgary
615 Macleod Trail S.E.,
10th Floor
Calgary, Alberta, T2G 4T8
Telephone: +1 (403) 266-8962
Fax: +1 (403) 264-6630