Susan R. Crystal assumed her duties as Consul General of the U.S. Consulate General in Toronto in October 2020.

A career member of the Senior Foreign Service with the rank of Minister Counselor, Consul General Crystal places a strong focus on mentoring, diversity, and inclusion, and is a volunteer leadership coach.  As the Deputy Assistant Secretary for Professional and Cultural Exchanges in the U.S. Department of State’s Bureau of Educational and Cultural Affairs, she was responsible for overseeing a broad array of professional, youth, cultural, and sports exchange programs for U.S. and foreign audiences.

In the Bureau of Global Talent Management, she and her team were responsible for advancing career development innovations for the 14,000 members of the Foreign Service.  Other Washington assignments include the Bureaus of Western Hemisphere Affairs and European Affairs.

Overseas, Consul General Crystal held public diplomacy positions in Australia, Ecuador, Haiti, Mauritius, and South Africa as well as in Ottawa, Canada where she served as the Minister Counselor for Public Affairs.  Prior to joining the Foreign Service, she worked in constituent services for a Member of the United States Congress.  Originally from Pittsburgh, she holds a degree in International Politics from Pennsylvania State University and a professional certificate in Leadership Coaching from George Mason University.  Her foreign languages are French and Spanish.